32Red is a UK-facing online casino that’s been a part of the online gambling world since 2003. The casino is licensed in Gibraltar, in Britain by the UKGC, and in Italy. The casino runs its operations under the management of the Kindred Group Plc.
Whereas the casino held a decent reputation, the number of dissatisfied players has been rapidly increasing in recent years. Most watchdog portals and review sites glorify 32Red and don’t hesitate to dub it “one of the best” online casinos catering to British punters.
However, we would strongly disagree with these statements. The positive reviews of this casino are either outdated or extremely biased. It’s virtually impossible to overlook the sheer number of player complaints against the 32Red Casino.
If you read through just a handful, it becomes apparent that this casino is far from perfect. Laggy games, excruciatingly slow withdrawal times, and unhelpful customer support hardly make for a positive gaming experience.
We find it strange that so many other sites are endorsing a casino that’s mediocre, at best. So we decided to give you a thorough, genuine review of the 32Red Casino. We want you to know exactly what you’re getting yourself into if you opt to play here.
Terms & Conditions
The 32Red Casino is well aware that players aren’t exactly keen on reading through Terms and Conditions. They warn players the Terms are written by a “suit with no sense of humour,” but urge you to read them nonetheless. Admittedly, this is a fresh take on T&Cs and a good way to break the monotony.
Reading through the casino’s Terms, there doesn’t appear to be any blatantly rogue or anti-player clauses. This is to be expected since the casino’s terms are audited by the regulatory bodies to ensure compliance with their rules and regulations. However, the existence of fair and ‘player-friendly’ terms means little when the casino doesn’t abide by them.
To give you a specific example, one of the 32Red’s clauses states that self-exclusion and account cancellation is every player’s right.
However, in practice, they make it rather difficult for punters to close their accounts. Problem gambling should be taken seriously, and there should be no questions asked when a player requests that the casino closes their account.
Instead of immediately honouring the player’s request, the casino does the exact opposite. On multiple occasions, they have showered the problem gamblers with various £10 bonuses to keep them playing. This behaviour is unacceptable. This casino feeds the problem gamblers’ addictions, rather than helping them combat it.
Additionally, even if they do eventually close your account, they will not refund your deposits or pay out your winnings. And since the withdrawals are painfully long, self-exclusion is pointless. If problem gamblers had enough self-control not to place a bet for 7+ days, they wouldn’t have a problem in the first place.
Although there are no questionable clauses within 32Red Casino’s terms, we couldn’t help but notice that the one pertaining closed/locked accounts lacks vital information. Namely, the casino simply informs you they can close your account without prior notice.
As you can see, the casino doesn’t state in which situations they may lock you out of your account. Nor do they say what happens to your funds when they do. We’ll tell you what happens: they magically disappear, then reappear in the operator’s pockets.
Recently, a player reported winning a little over £1,000 and getting locked out. When the player in question attempted to withdraw the winnings, the casino promptly closed the account without any explanation.
The player later received an email that notified them that their documentation didn’t meet the requirements. However, the casino representative refused to shed light on the issue and never explained what was wrong with the documents the player sent in.
It appears that the casino’s “player-first” attitude is a thing of the past. Nowadays, they are clearly far more concerned with increasing their own revenue.
Games and Providers
The 32Red Casino boasts an extensive game library, with over 400 thrilling games in both the Instant and Download versions of the casino. Besides that, the casino is powered by Microgaming, Rabcat, NexGen, and Evolution Gaming.
Microgaming is a household name in the industry and one of the oldest suppliers of online casino games. The casino features over 230 of Microgaming’s visually impressive, exciting slot games. So you won’t have any trouble finding a game with a theme you’ll like, stunning animations, and exciting features and bonus rounds. Some of the most popular titles include the Mega Moolah progressive, Immortal Romance, and Break da Bank.
Apart from video slots, their casino offers a range of different table and card games. There are 27 Blackjack and 10 Roulette variants available. These include some games you’ll rarely come across in casinos that aren’t this well-supplied. The games in question are High Limit European Roulette, Atlantic City Blackjack, Multi-Wheel Roulette, and Double Ball Roulette, to name a few.
Moreover, there are a total of 20 video poker games that you can play at the 32Red Casino. The most popular variants are covered, including everything from 3-Card Poker to Double Joker Poker.
Additionally, fans of Live Casino games can choose between 7 different live tables. This portion of the casino is powered by the industry-leader Evolution Gaming, and all games are streamed in HD, in real time. Currently, the available Live tables at the 32Red Casino are:
- 3 Card Poker
- Caribbean Stud Poker
- Dream Catcher
Gaming Experience at 32Red
The quantity of games a casino provides is rarely the determining factor. The 32Red Casino’s library certainly isn’t lacking. Quite the contrary, it’s chock-full of superb casino games by reputable software providers. They even have a mobile casino, available on iOS and Android, with 200+ games on offer.
However, the problem is that their servers aren’t nearly as fast and reliable as they should be. Some games can take several minutes to load. Furthermore, the bulk of Microgaming’s slots in this casino are laggy and prone to freezing up. Recently, more and more players report that they’ve experienced recurring issues with 32Red’s games, including getting abruptly kicked out of a variety of slots.
In our opinion, the poor servers completely nullify the casino’s vast games library. Even if the casino provided every game in existence, it would hardly matter if you couldn’t actually play most of them. Keep in mind that this will affect the ‘Games’ rating of our review.
There’s an abundance of banking options available at the 32Red Online Casino. Regardless of the methods, the deposits are all processed instantly. Withdrawals, on the other hand, have a 24-hour pending period. Both the minimum deposits and withdrawals start at £10, or your currency equivalent.
The maximum withdrawal is quite generous, at £120,000 daily. This appears excellent at first glance, especially for high rollers. However, you can only request one withdrawal at a time.
Unsurprisingly, the casino does not provide specific time frames for different methods. Not that it would make a difference since it typically takes over a week for the winnings to reach your bank account.
At this point, we started noticing the recurring pattern with the 32Red Casino. Although it looks great on paper, in practice, it’s not nearly as good as you’d hope. Even the reviews that unjustly glorify this online casino all list the long withdrawal times as a major drawback.
So keep that in mind that, if you opt for the 32Red Casino, you shouldn’t expect fast payouts. With that said, here are all the banking options this casino provides:
- Credit/Debit Cards
- Visa Electron
- Instant Bank
There are a variety of bonuses available at the 32Red Online Casino. From free spins and matching deposit bonuses to daily offers and special promotions, the casino does offer quite a few incentives to both new and returning players.
Although there are plenty of different bonuses available at 32Red Casino, they are all equally rubbish. Let’s start with the welcome offer…
The casino offers £32 on every multiple of £20 you deposit, up to a maximum of £160. There’s a reason they didn’t simply state that the bonus is 160% up to £160, with a minimum of £20 required to trigger it. And no, it’s not because the casino wanted to stay true to their name…
This way, whether you deposit £20 or £39, you’ll receive the same bonus — £32. The bonus amount will only increase with every multiple of £20. This alone would be enough to deter us from claiming the bonus, but it’s only the beginning.
For some reason, the wagering requirements are a mystery. Since there’s a pile of text attached to every promotion on the casino’s site, this can’t be a coincidence. The 32Red Casino deliberately chose to omit the wagering requirements from both their Promotions page and their general Terms.
The only instance in which they mention a playthrough requirement is if you’ve previously claimed a welcome bonus at their sister casino — Roxy Palace. If the casino determines that’s the case, they will remove the original bonus amount from your account. All other funds you have in your account at that moment will turn to Bonus Funds. You will then have to wager the entire sum 50 times before making any withdrawals.
We’ve managed to confirm with the customer support that the standard WR for this welcome offer is 30x deposit + bonus. Still, that means you’d have to wager £8,000 if you wanted to claim the maximum bonus. We don’t know about you, but we’d pass on this offer.
£10 No-Deposit Welcome Offer
It would appear that there’s no end to 32Red Casino’s “generosity.” Apart from the deposit bonus, which we wholeheartedly advise you to avoid, the casino gives you £10 to try out their games.
This free bonus comes with a 50x playthrough, and the maximum you can cash out is £100. Aside from the astronomical wagering requirements, this offer is only available to players residing in the United Kingdom.
There are a few other promotions the casino offers, along with a VIP programme — Club Rouge. One thing to keep in mind is that all of 32Red’s bonuses are sticky and have exorbitant playthroughs. In other words, if you somehow manage to wager these insanely large sums, the casino will remove the original bonus amount from your account when you request a withdrawal.
Moreover, different games have different contributions towards meeting the playthrough requirements. Slots, Keno, Dream Catcher Live, and Scratch Cards all contribute 100%. Other games contribute from 2%–50%.
There are a few excluded games as well, namely Craps and a few slots. You can see the game weightings in full on the casino’s website. Also, the same contributions apply, regardless of what bonus you’re playing with.
When we started scouring the web for player reviews on the 32Red Casino, we noticed a large number of positive reviews at first. However, the eerie similarities between these reviews quickly became apparent. They were all short, praised the casino’s game selection, and stated that there was nothing negative they could think of.
We’re not the only ones expressing doubts that these reviews aren’t genuine. In fact, hundreds of frustrated players believe that these reviews are bogus. If you dig a bit deeper, it becomes apparent that a myriad of issues plagues the 32Red Online Casino.
We’ve already talked about the painfully slow withdrawals, dull bonuses with high playthroughs, and the fact that the casino’s slots are laggy and often freeze up. Apart from this, punters also point out the fact that the casino spams players with annoying pop-ups in the middle of play sessions.
So there’s plenty of reasons to get in touch with the casino’s customer service. However, that’s easier said than done. 32Red has made contacting their customer support team an unnecessarily complicated process.
Their “Help Centre” is an overblown FAQ that resembles a bloody maze. What’s more, it’s filled with generic answers to questions that nobody has ever asked. Meanwhile, vital information like wagering requirements on deposit bonuses is strangely absent.
Unfortunately, Live Chat is reserved for registered users only, although the experience isn’t much different from the “Help Centre.” They offer generic, copy-paste answers that are vague and in no way help resolve the issue you have. On multiple occasions, the casino representatives were unfriendly or even rude towards the players.
We don’t know about other review sites, but we wouldn’t describe 32Red’s support team as “splendid.”
How 32Red Online Casino managed to win the Casinomeister’s “Casino of the Decade” award is beyond our comprehension. They may have been deserving of the title once, but that certainly isn’t the case today. Quite the contrary, the casino fails in several vital areas.
First, although they do provide a large assortment of quality games, the gameplay is often interrupted by pop-ups, errors, and crashes. Secondly, the bonuses at 32Red are anything but an incentive for new players. They are deliberately designed to make it virtually impossible to meet the wagering requirements. If you can even figure out what the requirements are, that is.
No reputable online casino would be this shady when it comes to the promotions they “reward” new players with. And what’s more alarming than the bonuses, which you can always choose not to claim, is the casino’s attitude towards players who win big.
There are multiple instances when the casino simply closed players’ accounts and wiped their winnings. In most cases, 32Red Casino justified this borderline rogue behaviour by stating that the winners failed to “provide the verification documentation.” However, you could clearly see on the screenshots provided by the players who got scammed that they complied with the casino’s verification rules and sent the necessary documents, sometimes even several times.
Even if the casino managed to right all these wrongs, the painfully long payment delays would still be enough to deter most punters. So the only conclusion we can reach is that 32Red is not a good online gambling destination. In fact, we would advise you to steer clear of this casino if you value your time, money, and peace of mind.